#2024 Sale is Live! Use the promo code HELLO_KENTA_2024 to get  20%  off today.

#2024 Sale is Live! Use the promo code HELLO_KENTA_2024 to get  20%  off today.

Refund Policy

You are fully protected by our 100% Money Back Guarantee. If during the next 7 days you experience an issue that makes the theme unusable and we are unable to resolve it, we’ll happily consider offering a full refund of your money.

What it means?

Once you have encountered the theme unusable due to technical issues with the theme within the valid refund period, you can contact our support team to try to resolve the issue. If we are unable to resolve the issue, we will refund you.

This policy does not cover refunds for the following cases:

  • Missing feature(s)
  • 3rd part conflict
  • Discovering a better alternative
  • Customer changed their mind

Subscriptions & Automatic Renewals

  • The product’s license is sold as automatically recurring subscriptions that renew each year on the anniversary of the purchase date.
  • All subscriptions automatically renew at the end of the annual license term unless You cancel the subscription prior to the automatic renewal date.
  • We cannot grant refunds on renewal payments or on certain other purchases and upgrades. See more below under “Refund Policy”.
  • For annual subscriptions, we will attempt to send you a renewal reminder email thirty (30) days prior to your renewal date, and you may use this opportunity to cancel your subscription before the renewal payment is automatically processed. Such a reminder would only be a courtesy, and depends on your email client, potentially can end up at your spam box, so do not rely on that email – you alone are responsible for taking any action before a renewal takes effect. Just add yourself a calendar reminder 🙂
  • If a subscription renewal fails, the system will attempt to process the payment 3 more times according to our dunning mechanism schedule. After the 4th failed attempt, the subscription will be canceled.
  • If you subscribe to the monthly or annual plans, and your license expires due to a failed renewal, subscription or license cancellation, the paid features & functionality of the product will be disabled.
  • You can always access your account and cancel the subscription via https://kentatheme.com/account/